Refund & Cancellation Policy

1. General Cancellation Policy

1.1 Booking Cancellation

• All cancellation requests must be submitted in writing via email or official communication channels.
• Verbal or telephonic cancellations will not be accepted.
• Cancellation requests are subject to approval, and applicable refunds depend on the timing of the cancellation and the nature of the services booked.

1.2 Refund Processing

• Approved refunds will be processed within 7–14 business days from the date of confirmation.
• Refunds will be credited to the original mode of payment, unless otherwise mutually agreed.

1.3 Non-Refundable Bookings

• Certain bookings, including promotional offers, last-minute deals, or specifically marked non-refundable services, are not eligible for refunds under any circumstances.

2. Cancellation Charges

2.1 Air Tickets

• Airline ticket cancellations are governed strictly by the respective airline’s cancellation policy.
• In addition to airline charges, SWITCH TO KASHMIR HOLIDAYS may levy a service fee for processing the cancellation.

2.2 Hotels

• Hotel cancellation charges vary as per the hotel’s policy and cancellation window.
• No refunds will be applicable for cancellations made within 48 hours of the check-in date.

2.3 Tour Packages

• 30 days or more before travel date: Full refund minus administrative charges
• 20–29 days before travel date: 50% refund of the total package cost
• Less than 20 days before travel date: No refund

3. Force Majeure & Exceptional Circumstances

3.1 Definition

SWITCH TO KASHMIR HOLIDAYS shall not be held liable for cancellations, delays, or changes arising due to events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, political disturbances, or weather conditions.

3.2 Policy

• In such cases, we will make every effort to provide rescheduling or alternative solutions.
• Refunds are subject to the refund policies of airlines, hotels, and other service providers and may not always be possible.

4. Amendment Policy

4.1 Amendments by Customer

• Any changes to travel dates, destinations, or services are subject to availability and additional charges.
• All amendment requests must be submitted in writing and approved by our customer support team.

4.2 Amendments by SWITCH TO KASHMIR HOLIDAYS

• If changes are required due to operational reasons, customers will be informed promptly and offered suitable alternatives.

5. Special Cases

5.1 Visa Denial

• In the event of visa rejection, standard cancellation policies will apply.
• Obtaining the correct visa is solely the customer’s responsibility.

5.2 No-Show Policy

• No refunds will be provided for no-shows, including failure to report for tours, hotel check-ins, or scheduled activities.

6. Group Bookings

• Group bookings may be governed by separate cancellation policies, which will be communicated at the time of booking.
• Higher cancellation charges may apply due to advance commitments and block reservations.

7. Refund Exclusions

7.1 Non-Inclusive Services

Refunds will not cover services not booked through SWITCH TO KASHMIR HOLIDAYS, including personal expenses, meals, local transport, or optional activities.

7.2 Partial Utilisation of Services

No refunds will be issued for partially used services, such as unused hotel nights or missed sightseeing tours.

8. Customer Responsibilities

8.1 Accuracy of Information

Customers must ensure that all booking details (names, dates, documents) are accurate. Corrections may result in additional charges.

8.2 Compliance with Policies

Customers are required to comply with the cancellation and refund policies of airlines, hotels, and third-party service providers.

9. Contact Information

For cancellations, amendments, or refund-related queries, please contact us:

• 📞 +91 7006295865
• 📍 Sopore, Jammu & Kashmir, India

10. Policy Updates

SWITCH TO KASHMIR HOLIDAYS reserves the right to modify this Refund and Cancellation Policy at any time without prior notice. Updated policies will be effective immediately upon publication on the website.

11. Dispute Resolution

All disputes shall be resolved amicably through mutual discussion. If unresolved, disputes will be subject to the jurisdiction of courts located in Sopore, Jammu & Kashmir.

12. Acknowledgement

By booking with SWITCH TO KASHMIR HOLIDAYS, customers confirm that they have read, understood, and agreed to this Refund and Cancellation Policy.

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About Us

SWITCH TO KASHMIR HOLIDAYS is a proprietorship travel company established in 2020, committed to delivering exceptional travel experiences across Kashmir and beyond. We aim to go beyond conventional travel by offering personalized, reliable, and memorable journeys.

• Company Type: Proprietorship Firm
• Location: Sopore, Jammu & Kashmir
• Contact: +91 7006295865